I gave Monster Energy Drinks a try on my quest to get free things. Here is the email I sent to Monster Customer Service:
"I always go to my local K&K store before my 45 minute drive to work so I can pick up a Green Monster Energy Drink. Today when I bought one, I cracked it open and the drink had barely any carbonation. Being a huge monster fan, I know how it s suppose to taste. When I cracked open the other one I also bought for a coworker, it too was flat. I m not happy because they are expensive to start with and I expect a consistent drink."
I thought this was a guaranteed coupon! However, this is what they sent back:
"David Gray:
Thank you for taking the time to contact us direct regarding this unfortunate incident. We are very sorry and wish to extend our apologies.
Your comments are very important to us and they have been forwarded for further review to our Quality Control Department. We use such comments to fine tune an extensive Quality Control Program which helps assure excellence with all Monster Products. Should you still have the container please contact us direct at 866-322-4466 and ask for Umallah Hicks. I will be interested in obtaining codes that will help further investigate into this matter.
Your satisfaction is very important to us. We appreciate your continued support and understanding in this matter.
Sincerely,
Sasha Bleed"
First of all...why aren't I Mr. Gray?! Second of all, that is upsetting! The two other ones I would have been OK not getting a coupon, but Monster is one of my daily vices! I guess I'll have to try a different way of going about complaining! Let me assure everyone that with this, as well as the rest of my complaints I have not lied about it; every single complaint was truthful and worthy of a complaint! If you have any doubts, let me tell you about a woman who encountered me at the good ol Pizza Hut.
This lady, lets call her Susan Smith (because I bet she would drown her kids), approached me after her meal was completed to tell me that her bread sticks were cold, her server was unattentive, and the bathroom didn't have enough toilet paper. First off, the bread sticks were cut by myself and I know they went out to the table fresh and hot. Being Susan Smith, maybe a 440 degree oven isn't hot enough, maybe she's used to the fires of hell and anything under the melting point of the devils kidney stones is cold. As for the server being unattentive, all I have to say is the dining room was relatively busy but the 2 servers only had 5 tables each so I highly doubt it. Lastly, the bathroom has a poop-wipe dispenser that holds TWO rolls of toilet paper at a time...the one side had about 100 rips left in it and the opposite side had an untouched roll. Give me a break! But of course I gave her 25% off her bill because if I didn't I would have my name being blasted all over a 1-800 call to corporate!
The least of Monster's worries is me complaining about a little carbonation, but I'm a loyal customer who only drinks their energy drinks. I should have gotten a $2 off coupon at the least! What do you all think?
